Operations Administrator

Organizational Overview

PWL Wealth Management is a premier independent Canadian Wealth Management firm. Canadian based High Net Worth families entrust PWL to manage their investment portfolios on a discretionary basis and provide holistic financial advice for all facets of their lives.

Financial Planning, Tax and Estate services are delivered via PWL Conseil, and investment management is delivered via PWL Capital which is a Broker Dealer and CIRO member firm. Both PWL Conseil and PWL Capital are wholly owned subsidiaries of PWL Wealth Management, with more than 90 employees.

Position Summary

Join our team as an Operations Administrator, a key role at the intersection of client service, investment operations, and administrative support. In this position, you’ll play a vital part in supporting financial advisors by managing the day-to-day operational and administrative tasks required to onboard, maintain, and service client accounts. You’ll ensure the smooth processing of documentation, contribute to regulatory compliance, and deliver professional, timely, and accurate client experiences. 

This role offers hands-on exposure to all aspects of client service and investment operations—making it ideal for individuals with industry experience seeking to grow, or those aspiring to become investment advisors. As a core member of the advisory team, you’ll gain a deep understanding of financial services workflows while developing the skills and knowledge to advance in the investment advisory field. 

Key Responsibilities

Client Operations & Service

• Lead client onboarding and Know-Your-Client (KYC) updates, including account openings, transfers, and portal activation
• Coordinate with the Corporate Operations & Compliance team to ensure procedures are followed and up to date 
• Handle statement and report requests from clients and their accountants 
• Manage client service requests such as letters of direction, wire transfers, cheque requests, and changes of address 
• Monitor and follow up on account transfers to ensure timely and accurate completion 
• Coordinate monthly and quarterly reporting for key client relationships 
• Investigate and resolve operational and compliance-related queries using internal tools and escalation resources 

Portfolio & Account Management

• Conduct registered account audits and ensure regulatory compliance 
• Update CRA contribution limits for TFSA and RESP accounts 
• Review and maintain HISA account listings 

Client Relationship Management

• Manage systematic client outreach campaigns (e.g., RRSP season, CPP eligibility)
• Maintain CRM systems and client contact databases 
• Communicate directly with clients regarding operational, documentation, and service-related matters 
• Schedule and prioritize client meetings based on established criteria 
• Assemble pre-meeting documentation and checklists to support advisor meetings 

Administrative Excellence

• Prepare comprehensive tax packages 
• Maintain well-organized client files and documentation 
• Set follow-up reminders and manage internal task workflows 
• Participate in regular team meetings and debriefs to share updates, discuss procedures, and align on priorities 

Qualifications

•  Investment industry experience with understanding of registered accounts, tax implications, and regulatory requirements
• Administrative experience with an CIRO dealer member is an asset 
• Proficiency with CRM systems and investment platforms 
• Proficiency with Microsoft Office is required 
• Experience working with NBIN is an asset 
• Securities license or completion of the required exams (CSC, CPH) is an asset 
• Strong interest in developing toward investment advisory role 
• Excellent client communication skills and attention to detail 
• Ability to communicate honestly and openly with team members 

Work Environment

PWL takes great pride in providing unparalleled wealth management services to individuals and families across Canada. In this dynamic environment, we value doing what is right for clients, making evidence-based decisions, personal accountability, innovation and humility. To thrive in this role, you must be dedicated to continuous learning and development, with a steadfast commitment to delivering an exceptional client experience. 

How to Apply 

We are a rapidly growing team with a diverse group of clients – there is never a dull moment. We are thought leaders in the financial services industry, and we have been putting our client interests first for almost 30 years. Please apply with your cover letter and CV detailing why you feel you are the right fit for this role.  We will contact you if you are accepted for a candidate interview. Thank you for your interest in this position.