Lead, M&A Client Onboarding Specialist

PWL Wealth Management is a premier independent Canadian Wealth Management firm. Canadian based High Net Worth families entrust PWL to manage their investment portfolios on a discretionary basis and provide holistic financial advice for all facets of their lives.

Financial Planning, Tax and Estate services are delivered via PWL Conseil, and investment management is delivered via PWL Capital which is a Broker Dealer and CIRO member firm. Both PWL Conseil and PWL Capital are wholly owned subsidiaries of PWL Wealth Management, with more than 90 employees. 

Position Summary 

We’re seeking a Lead, M&A Client Onboarding Specialist to take a central role in the onboarding and integration of newly acquired advisor teams and their clients into the PWL platform. 

This role combines hands-on operational execution with leadership responsibilities. In addition to handling day-to-day onboarding tasks, you’ll lead the coordination of large-scale client transitions, participate in M&A deal discussions, analyze incoming household and account data, and prepare internal teams for each onboarding event. 

You’ll play a key role in ensuring operational excellence, minimizing disruption for clients, and enabling incoming teams to thrive from day one. This position is ideal for someone who is detail-oriented, operationally strong, and eager to influence the growth of the firm through seamless advisor and client integration. 

Key Responsibilities 

M&A Integration Leadership 

• Lead the end-to-end client onboarding process for newly acquired advisor teams and their clients. 
• Act as the primary client onboarding operations liaison in M&A calls, contributing operational insights to integration planning. 
• Analyze household and account-level data to inform onboarding timelines, resource needs, and segmentation strategies. 
• Prepare internal staff and systems for incoming teams, ensuring a coordinated and informed onboarding experience. 
• Maintain onboarding playbooks and ensure consistency in processes across deals. 

Operational Activities: 

• Coordinate Client and operational onboarding activities with internal teams and the onboarding advisor team 
• Defining data requirements and coordinate data gathering with the new advisor team to support the client profile creation, account opening and account transfer. 
• Work alongside the Operations team to ensure client profiles and account opening documents are successfully created and opened at the custodian and in downstream systems. 
• Work alongside the Operations team to create, submit and track all transfer forms to transition the client’s assets. 
• Develop and implement tracking and progress reporting to support both the account opening and transfers processes
• Work with MidOPs team to monitor fee group creation and setup 
• Conduct comprehensive audits of fees during first three months to ensure proper household setup 
• Work alongside internal teams and the advisory team to define operation cutoffs and kickoffs dates to smooth client transition 

System & Product Implementation: 

• Coordinate data loading across required systems (CRM, PureFacts, Data Lake, and other platforms) to support the onboarding tasks 
• Determine optimal timing for data migration – identifying go-live critical data versus post-implementation loads 

Training & Process Documentation: 

• Develop comprehensive training materials and schedules tailored to the acquired team 
• Deliver training on operational processes and applications to the operation resources on the advisor teams 
• Document and refine the advisory team onboarding process by creating tracking checklists and supporting documentation. 

Qualifications 

• Investment industry experience with understanding of registered accounts, tax implications, and regulatory requirements 
• Experience with bulk client/account transfers or advisor book transitions is an asset 
• Administrative experience with an CIRO dealer member is an asset 
• Proficiency with CRM systems and investment platforms 
• Proficiency with Microsoft Office is required 
• Experience working with NBIN is an asset 
• Securities license or completion of the required exams (CSC, CPH) is an asset 
• Strong interest in developing toward investment advisory role 
• Excellent internal and client communication skills and attention to detail 
• Ability to communicate honestly and openly with team members 
• Interest in developing toward roles involving operations project management or investment advisory support 

Work Environment 

PWL takes great pride in providing unparalleled wealth management services to individuals and families across Canada. In this dynamic environment, we value doing what is right for clients, making evidence-based decisions, personal accountability, innovation and humility. To thrive in this role, you must be dedicated to continuous learning and development, with a steadfast commitment to delivering an exceptional client experience. 

How to Apply 

We are a rapidly growing team with a diverse group of clients – there is never a dull moment. We are thought leaders in the financial services industry, and we have been putting our client interests first for almost 30 years. Please apply with your cover letter and CV detailing why you feel you are the right fit for this role.  We will contact you if you are accepted for a candidate interview. Thank you for your interest in this position.